FAQs
For most jobs we use DTF [Direct To Film] as this method provides very durable prints while keeping the cost down for the customer!
It is as versatile as DTG but requires less set up and is faster to complete.
We offer 3D vinyl puff printing.
We offer Rhinestone design prints.
We can also combine all 3 Print Method
After your order has been placed, Once the mockups have been approved, we get straight to work. Straight to production, checking in with you along the way so you’re never in the dark. 3-7 Business days are needed to guaranteed best Quality.
to get the best results we require any logos or graphics to be sent in a .PNG format with a transparent background.
- Please reach out to us at info@trendtimestudios.com within 7 days of receiving your order.
- Include in the email:
- Your order number;
- Photos, where relevant, of the issues.
What happens next?
- We aim to process all requests within 7 working days.
- If your return or refund request is confirmed, you can return the items using the Trendtime shipping label made available to you and in their original packaging.
- Trendtime will not accept unconfirmed returns.
Returned items
- All returned items should be unused, unworn, and unwashed.
- Trendtime does not accept worn, stained, damaged, or altered items.
- We do provide shipping labels for returning the package; the return shipping cost will be at our own expense.
Refund
- If your refund request is confirmed, Trendtime will return the money to the account used to pay for the order in the currency it was initially bought in.
Small-volume orders
- We aim to complete the production of small-volume orders within 3-7 working days and to ship items no later than the 8th working day (calculated from the date the order is paid for).
- If you have not received any logistics or shipping information by the end of the 7th day, we will refund you a maximum of 10% of your original commodity price as compensation.*
Bulk orders
- We aim to complete the production of bulk orders within 7-15 working days and to ship items no later than the 16th working day (calculated from the date the order is paid for).
- If you have not received any logistics or shipping information by the end of the 16th day, we will refund you a maximum of 10% of your original commodity price as compensation.*
*In the scenarios above, this refund is not applicable if the shipment is delayed due to relevant changes on the customer side (design modification, additional design requirements, wrong address, etc.). Trendtime is the arbiter of what relevant changes are.
Our return policy applies to most items, but a few exceptions exist. Those listed below cannot be returned:
- For hygiene reasons, tights, underwear, pajamas, swimsuits, socks, and masks cannot be returned;
- Sample items;
- Deliberately damaged items;
- Items sent back for return more than 7 days from the date of receipt;
- Items accurately printed according to the designs or tech packs provided to Trendtime that the purchaser decides are not what they intended or no longer want;
- Items deemed to no longer be required due to delayed delivery are delayed due to misinformation provided to Trendtime, such as the recipient’s incorrect phone number or shipping address.